Shipping Policy
At Bettoherbs, we are committed to delivering your herbal wellness products safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During peak seasons, promotional events, or unforeseen circumstances, order processing may take slightly longer.
2. Shipping Coverage
We currently ship across India through our trusted courier and logistics partners.
For international shipping inquiries, please contact our customer support team before placing your order.
3. Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on the courier partner, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
- Free Shipping may be available on selected products or promotional offers.
- Shipping charges (if applicable) will be displayed during checkout before payment.
- Additional shipping charges may apply for remote or difficult-to-reach locations.
5. Order Tracking
- You will receive a confirmation via SMS, WhatsApp, or email (where applicable).
- A tracking ID and courier details will be shared so you can monitor your shipment.
6. Delivery Attempts
Our courier partners will generally make 2–3 delivery attempts.
If delivery cannot be completed due to incorrect or incomplete address, customer unavailable, incorrect contact number, or delivery refusal, the order may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Address Changes
If you need to update your delivery address, please contact our customer support team before your order is dispatched.
Once the order has been shipped, address changes may not be possible.
8. Damaged or Tampered Packages
If you receive a package that appears damaged, tampered with, or opened:
- Do not accept the package if possible.
- Take clear photographs of the package.
- Contact our customer support team within 48 hours of delivery.
We will investigate and arrange a replacement or refund where applicable.
9. Delayed Deliveries
Delivery may be delayed due to circumstances beyond our control, including natural disasters, heavy rainfall or adverse weather conditions, public holidays, government restrictions, transportation disruptions, or courier service delays.
While we will work with our logistics partners to minimize delays, Bettoherbs is not liable for delays caused by such events.
10. Cash on Delivery (COD)
Cash on Delivery (COD) is available for selected locations.
Bettoherbs reserves the right to restrict or disable COD for certain PIN codes, products, or customers based on operational requirements.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Bettoherbs is not responsible for delays or failed deliveries resulting from incorrect address, incorrect PIN code, incorrect mobile number, or incomplete delivery details. Additional shipping charges may apply for re-delivery.
12. Lost Shipments
If your order is lost during transit, please contact our customer support team.
After verification with the courier partner, we will arrange a replacement (subject to stock availability) or a refund, as applicable.
13. Order Acceptance
Please inspect your package upon delivery. If there are any issues such as wrong product, missing item, or damaged product, please report them within 48 hours of delivery by emailing support@bettoherbs.com with your order details and supporting photos.
14. Contact Us
For any shipping-related queries, please contact:
Bettoherbs
Marketed by RiseArka Solutions
Address:
18/9, 3rd Floor, 100 Feet Outer Ring Road,
BTM 1st Stage, AR Plaza,
Above Sangeetha Mobile Showroom,
Bengaluru – 560029, Karnataka, India
Phone: +91 8977787146
Email: support@bettoherbs.com
Important Notes
- Orders are processed only after successful payment confirmation (except eligible COD orders).
- Delivery timelines are estimates and may vary depending on the courier partner and delivery location.
- Customers are advised to keep the order confirmation email/SMS until the order has been successfully delivered.
- Bettoherbs reserves the right to modify this Shipping Policy at any time. Any updates will be published on www.bettoherbs.com.
We appreciate your trust in Bettoherbs and are committed to delivering your wellness products safely, efficiently, and on time.